Tidan Hospitality Group Privacy Protection Policy
Thank you for visiting Le Mount Stephen’s website, an affiliate of Tidan Hospitality Group (TidanHotels.com, a website of 9145-1971 Québec Inc. / the “Tidan Hospitality Group,” or “we”). At Tidan Hospitality Group, we are concerned about privacy issues and are committed to earning the trust of our guests and Website users by adhering to high standards respecting the protection of personal information.
By using the Website or by submitting your personal information to Tidan Hospitality Group, you signify your consent to the collection, use and disclosure of your personal information in accordance with the terms of this Policy. If you do not consent to the collection, use and disclosure of your personal information in accordance with this Policy, you should not access or use the Website nor provide any personal information to Tidan Hospitality Group. Certain services can only be offered to you if you provide personal information to Tidan Hospitality Group, and therefore we may not be able to offer you those services if you choose not to provide us with the required personal information.
This Policy outlines how we handle the information about you that we collect, use, disclose and receive when you visit the Website or otherwise provide us with information. Protecting the privacy and personal information of our visitors is of utmost importance to us and it dictates the way we organise and implement our activities both on and off line.
Links to Other Sites
The practices that are outlined in this Policy apply solely to Tidan Hospitality Group and the Website. Other organisations that are linked to the Website may adhere to different privacy standards. When visiting the websites of other organizations, you are encouraged to first review their respective privacy policies. Please note that Tidan Hospitality Group is not responsible or liable for the privacy policies or content of third-party sites. Your use of such other sites and your dealings with the owners or operators of such other sites is at your own risk.
In this Policy, personal information includes any information about an identifiable individual or any information that allows an individual to be identified, such as, for example, your name, address, email address or telephone number; however, personal information does not generally include business contact information, such as your name, title or position, business address, business telephone or fax number in your capacity as an employee of an organization. It also does not include aggregated information that does not allow an individual to be identified.
In general, you may browse the Website without disclosing any personal information. If you visit the Website to read or download information, we may collect and store the following information that is automatically recognised, namely the date and time you access the Website, the pages viewed, the originating IP address, the domain name, the type of browser and operating system used, the URL of the referring page, the object requested and the completion status of the request.
Tidan Hospitality Group will collect, use and disclose personal information for the purposes identified at the time of collection of the information, or as otherwise permitted or required by applicable law, including for the following purposes:
- To make a reservation or use Tidan Hospitality Group services
- To communicate with you and others regarding service delivery and satisfaction, including the use of comment cards
- Conduct marketing initiatives
- Administrative purposes such as responding to your inquiries, invoicing, collecting and processing payment and fulfilling contractual obligations
- To communicate with you in respect of, or distribute information about, our hotels, services, programs, events and promotions and other communications which Tidan Hospitality Group believes may be of interest to you and other individuals
- To help us better serve you and plan in respect of hotel accommodations, weddings, business meetings and other social events
- To visit the Website and enable you to sign up
We also collect the personal information that you volunteer when you register on our "Special Sign Up" or "Invite a Friend" and use pages or via orders, surveys, e-mail or other forms. Should you choose to submit the personal information of another person via our "Invite a Friend" page, you understand and agree that the "Invite a Friend" feature is intended to be a simple way to share information respecting Tidan Hospitality Group with a friend and you represent and warrant that, prior to submitting such information, you have obtained the recipient's consent to provide their email address to Tidan Hospitality Group and to allow Tidan Hospitality Group to use their e-mail address for this purpose. Your friend will receive an email with your name and email address as well as any personal message you choose to send. The personal information of another person that you supply is collected and used by Tidan Hospitality Group for the sole purpose of facilitating, through the "Invite a Friend", page a promotional or marketing email communication with that person and will not be further used, retained or disclosed by Tidan Hospitality Group. The “Invite a Friend” feature is not intended to encourage spam and action may be taken against individuals who maliciously enter the personal details of another individual.
Like many other websites, this Website may automatically collect certain non-identifiable information from users to help us provide better customer service. For example, we keep track of the sites from which people visit and we also measure visitor activity on the Website, but we do so in ways that keep the collected information anonymous. We use such information to measure the number of visitors to the different areas of the Website, and to help us make the Website more useful to visitors. This includes analysing these logs of anonymous information periodically to measure the traffic through our servers, the number of pages visited and the level of demand for pages and topics of interest. The logs may be preserved indefinitely and used and/or disclosed at any time and in any way to prevent security breaches and to ensure the integrity of the data on our servers.
We collect the anonymous information mentioned above through the use of various technologies, including “cookies.” Cookies—an industry standard—refer to information that an Internet site transfers to your hard drive for record-keeping purposes.
Also, when collecting personal data from you in connection with a transaction we may extract some information about that transaction in an anonymous format and combine it with other anonymous information. This anonymous information is used and analysed only at an aggregate level to help us understand trends and patterns. None of this information is reviewed at an individual level. We do not associate the information stored in a visitor's cookie with any other personal information about that visitor. If you do not want your transaction details used in this manner, you may disable cookies on your Internet web browser or opt-out at the order or request stage.
Use & Disclosure of Personal Information by Tidan Hospitality Group
We may collect and use your personal information for the purposes previously identified in this Policy and to contact and correspond with you, to track communications with you, to provide you with a customized interactive experience, to help us develop new services and website features that meet your needs, to improve the Website, and as otherwise permitted or required by law. Generally, we will consider the fact that you have voluntarily visited the Website and have provided us with your personal information to signify your consent for us to use such information for purposes in connection with the purpose for which the information was provided.
Personal information disclosed to Tidan Hospitality Group is intended only for usage by personnel of Tidan Hospitality Group and will not be disclosed to, or accessed by, other parties, except as provided in this Policy or as otherwise required or permitted by applicable law. Tidan Hospitality Group may disclose the information it collects from you to its employees, agents and service providers only if the disclosure is necessary to allow these parties to perform their business, professional, or technical support function for or on behalf of Tidan Hospitality Group. Employees that receive personal information will be subject to the same obligations as Tidan Hospitality Group under this Policy.
Tidan Hospitality Group may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information or where Tidan Hospitality Group has reasonable grounds to believe the information could be useful in the investigation of unlawful activity, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and information, or to protect Tidan Hospitality Group’s rights and property. If Tidan Hospitality Group is involved in a merger or other reorganization, Tidan Hospitality Group may also disclose your personal information to the resulting organization.
Tidan Hospitality Group does not sell your personal information.
Access to Personal Information
Subject to certain exceptions prescribed by law, you may, by written request, ask us whether we are keeping personal data about you and you can request to receive a copy of that personal data. However, before sending you any personal data, we will ask you to provide proof of your identity. If you are not able to provide proof of your identity, we reserve the right to refuse to disclose the personal data requested. We will make a sincere effort to respond to your requests for access in a timely manner or to correct inaccuracies in your personal information to the extent you have proven such inaccuracies.
We are committed to protect the quality and integrity of your personal information. Tidan Hospitality Group has implemented technologies and security safeguards appropriate to the sensitivity of the information to protect the stored personal information of our customers and Website users from unauthorised access, improper use, alteration, unlawful or accidental destruction and accidental loss. We will continue to enhance our security procedures as new technology becomes available.
Storage of Personal Information
Your personal information is stored at Tidan Hospitality Group's offices located at 1740 Boulevard René-Lévesque O, Montréal, Québec H3H 1R3 and/or at 666 Rue Sherbrooke Ouest, Suite 2300, Montréal, Québec H3A 1E7, or at other locations in Canada or in the United States. Where personal information is stored or processed outside of Canada, it is subject to the laws of that foreign jurisdiction, and may be accessible to that jurisdiction's governments, courts or law enforcement or regulatory agencies.
If at any point, you do not wish to receive promotional offers or information related to Tidan Hospitality Group, you may unsubscribe or opt-out by sending an email to email@example.com, using the subject line “Unsubscribe.” Indicate your request with sufficient personal identifiers so we can appropriately act on your request. All our marketing and promotional communications will contain instructions for unsubscribing.
Amendments to Privacy Protection Policy
Tidan Hospitality Group reserves the right to change, modify or supplement this Policy from time to time without advance notice to you or any other person. The collection, use and disclosure of your personal information by the Tidan Hospitality Group will be governed by the version of this Policy in effect at that time. New versions of this Policy will be posted here. This Policy was last revised in February 2010.
If you have any comments, questions or complaints about this Policy or your personal information, please contact us at:
Tidan Hospitality Group Corporate Office